![]() Other passengers were stuck in El Salvador for even longer. Avianca agents there told the handful of us going to Cancun we we're rebooked on Copa Airline and would have to go to Panama first, then Cancun, and arrive around 10 pm instead of 11 am. Once we got to El Salvador we were told they never intended to hold our flights. A few of us asked for a guarantee because we would rather pay to rebook another flight than get stuck, and the gate attendents at JFK said it was certain we would make our flights. Several passengers were told their connecting flight would definitely be held for them. STAY AWAY FROM THIS AIRLINE!!!"Ĭons: "The flight was delayed out of JFK for some unknown reason (definitely not weather or missing plane since it was the first flight of the morning). ![]() I therefore lost a total of two days of my vacation because of Avianca and they did NOTHING to compensate me for it. On my return flight Avianca changed the times as well and I was forced to take an earlier fight home the day before I was scheduled to leave. I lost an entire day in Peru because of this. Similar things happened to three other people in my group that I was meeting in Peru all traveling from different locations. I was not offered any compensation for this inconvenience, nothing, not even an offer to pay for my hotel room. I got a hotel room for the evening and tried to make the best of it. As a woman traveling alone this was not acceptable to me but I had no other choice. This delay made me miss my connection and the only option was for me to have a 24 hour layover in Bogota, Colombia. There were no weather issues at this time. ![]() ![]() Cons: "I was told hours before my flight that my flight was delayed due to weather in the NYC area and that the new flight time was two hours later. ![]()
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